Privacy Policy

1. Information We Collect

When you purchase or configure custom goods on our site, we collect specific details required to fulfill and process your bespoke request:

• **Identity & Account Data:** Name, email, passwords (securely hashed), and profile preferences.
• **Bespoke Design Assets:** Logos, custom SVGs, PNG drafts, and custom texts you input in our 3D customizer.
• **Fulfillment Information:** Billing address, shipping address, contact phone numbers.
• **Technical Analytics Data:** Browser type, IP addresses, cookie preferences, and general conversion tracking actions via our analytical pipelines.

2. How We Use Your Data

We process your details exclusively to deliver a premium customer experience and complete physical commissions:

• To dynamically render and review your customized designs in our production queue.
• To safely package and ship your engraved items using local and global express couriers.
• To securely process payments via certified third-party gateways (we never see or store your raw credit card number details).
• To send order notifications, WhatsApp tracking updates, or custom design proof queries.

3. How We Secure Custom Design Assets

We treat your creative uploads with strict confidentiality:

• Any intellectual vector designs or personal photographs uploaded are stored in secure cloud systems.
• Your custom graphics are accessed exclusively by our specialized laser layout technicians for pre-flight quality checks and are never shared or resold to external third parties.
• Files are regularly purged from local machinery once your product clears our quality control inspection.

4. Security Standards & Cookies

We secure all network channels using industry-standard SSL encryption protocols. Additionally, we use essential cookies to maintain items in your shopping cart, preserve your designer configurations, and support anonymous session mapping for returning customers. You can adjust cookie controls directly in your browser configurations at any time.